Delivery Information

We offer fast, free UK nationwide delivery on all paving Products.

• Standard delivery: 3–5 working days
• Order before 11 am for same-day dispatch (subject to stock)
• Express and next-day delivery options available on selected products
• Kerbside pallet delivery via third-party haulage (18-tonne lorry with tail-lift)
• Signed for Service

Delivery costs and available services are calculated at checkout based on your postcode. Additional charges may apply to some areas, including parts of Scotland and Wales.

For full details on UK paving delivery, access requirements, and delivery options, please visit our main delivery page.

View Full Delivery Information

Porcelain paving is a man-made product crafted in batches and may exhibit variations in colour and texture from batch to batch. This potential variance means that the porcelain you receive upon ordering may differ slightly from the samples sent, or our showroom displays viewed before making your purchase. To maintain product consistency, we advise against combining different sizes as these will inevitably be different batch codes. It is industry standard to allow an additional 10% on all orders.

Should you have any concerns about these variations, please reach out to our sales team for personalised guidance. We recommend keeping note of the ‘batch colour code’ labelled on the packaging of the delivered porcelain. This is a white label of the side of the pallet and also the packing of each individual slab.

While we strive to source the same batch for future orders, this isn’t guaranteed. Therefore, we encourage ordering sufficient quantities initially to maintain uniformity in your project.

Split Packs Available

We offer split packs on selected paving products, including natural stone paving (sandstone, Limestone, slate, granite) and our best-selling 600×900 porcelain paving. This allows you to order the exact square metre coverage you need, helping you avoid the cost and waste of buying a full pack.

This option is ideal for smaller projects, patios, pathways, or topping up an existing order.

Please note:

• Split packs are available on selected products only
• Mixed-size porcelain paving packs cannot be split
• Delivery is included in the product price
• Orders are securely repacked onto pallets for safe UK delivery

Ordering Advice

When calculating how much paving you need, we recommend adding 10% extra coverage to allow for cuts, breakages, and spare slabs during installation.

Mixed-size project packs can only be split by square metre, not by individual slab sizes.

Why Customers Choose Split Packs

 Buy only what you need – no full pack required
 Perfect for small patios, garden paths, and extensions
 Secure pallet delivery included

For More information, please visit our Split Packs page

Order Cancellations & Returns

We process orders quickly to ensure fast and reliable UK delivery. Because of this, orders may enter our dispatch and preparation process shortly after being placed.

Orders can be cancelled or amended before they enter dispatch. Once an order has been processed for shipment or has left our warehouse, it can no longer be cancelled and will instead fall under our returns policy.

Under the UK Consumer Contracts Regulations, customers may cancel eligible orders within 14 days of receiving the goods. However, the following conditions apply:

• Returned goods must be unused and in their original packaging
• Returns are accepted only for full, unopened crates or pallets
• A £85 restocking fee per pallet will apply to returned orders
• Customers are responsible for return transport costs

Due to the size and weight of paving products, return delivery costs may be significant.

Please note that some items are non-returnable, including:

• Split packs
• Loose slabs
• Made-to-measure products
• Clearance items
• Opened packs of porcelain paving

Porcelain paving is individually wrapped in protective cardboard packaging. Once opened, it cannot be resold at full value and therefore, opened porcelain packs cannot be returned.

For full details on cancellations, returns, and your consumer rights, please see our:

Terms & Conditions and Returns Policy

Payment options.

We accept most major credit and debit cards, including American Express. All payments are processed through our online STRIPE system at the end of your ordering process.

We also offer PayPal services, including the option to pay in three monthly installments.

To enhance security, if you place an order by phone, an invoice will be sent to your email address for payment completion.

Measurement

Make sure you measure from the longest point to the longest point, side to side and front to back. Use our coverage calculator to help you know what your requirement coverage is.

Add 10% Extra

The recommended industry standard is that you add 10% extra to your total measurements to allow for cuts, wastage, breakages and spares. By placing your order with us, you confirm that you have added this 10% extra as part of your own calculations and purchase.

Minimum Order

We can sell the paving by the sqm, however, for optimal transit, we recommend ordering a minimum of 5 sqm to ensure proper pallet weight.

Coverage

The coverage for each pack size is available on all products under the ‘Specification’ section. This indicates the area that can be covered, including the recommended joint width. Additionally, we provide the pack size, which indicates the number of slabs included in each pack.

Cut of times

For both standard and premium deliveries, the cutoff time for same-day dispatch is 11 a.m. If you need your order urgently and have missed this cutoff time, please call our team, and we will let you know if there is anything we can do to assist you.

Large Orders

Our website showcases all current promotions and discounts, reflecting our commitment to providing the best prices possible. For larger orders, we invite you to call us at 01329 774989, where our dedicated team may be able to offer additional savings.

Samples

We provide a sample service for all our paving products, allowing you to experience the materials before placing an order. You can find this option at the bottom of each product page or on our dedicated samples page.