Looking for help? Check out our guides, information about delivery and returns below. You can also contact our customer service team who are happy to help you.
Expert advice for laying and aftercare to make your purchase go the distance.
Learn about the different types of Paving and understand which material works best for your needs.
Follow our easy and simple step by step guide for placing your order.
The best way to measure is from the longest point to the longest point, side to side and front to back. We also offer a calculator on our product pages to work out your sqm area with ease. It’s fast and easy!
It is highly recommended (industry standard) to add 10% onto your total measurements. This is to ensure you have allowed for cuts, wastage, breakages and spares.
We have a wide variety of high quality paving for you to choose from! Please browse our products and any additional information you may require, please contact us.
We offer custom pack sizes on certain paving so you can purchase the amount you require rather than purchasing a full pack and having a huge amount of wastage.
The couriers will deliver your order within 2-3 working days (Monday-Friday between 8am and 6pm). We will provide tracking information for you to follow up. For more details please see our delivery page. Please Note: Delivery upgrades such as Next Day, Saturday and Timed Specific, a fee is required. Please contact us for more information.
We allow 72 hours from arrival to check you order and report any concerns you may have. For further information, please check our delivery page.
We offer free delivery to most of mainland UK and next day delivery is available subject to T&C’s.
If you decide that you change your mind, we offer a 30-day refund policy. If the order hasn’t been dispatched, we will be able to cancel the order and refund it immediately.
Sometimes accidents happen. Please check for breakages in your delivery within 72 hours.
My order is damaged, what do I do?
We are sorry to hear you have received damages within your order. We understand damages can cause your project to fall short of completion however, in some instances the slabs can be set aside and used for cuts within your project. Please refer to our breakage and damaged claim form for more information.
Why should I order extra slabs?
As with installation project, there is a level of cuts and infills that will be required and this my mean using a small slab for a small area therefore, you will need to make sure you add at least 10% extra to your order.
Do you offer custom packs?
As a company, we can offer customer pack sizes for your project. Please contact us for a quotation.
Can I order split packs/smaller quantities?
Yes, we can offer split packs on a wide range of our products. Some products will be full packs only due to stock being held at our warehouse which does not allow us to provide split pack options.
Do you have a showroom?
Our showroom is open from 9-5 Mon-Fri
1&2 Northern Galleries,
Fort Fareham,
Fareham,
Hampshire,
PO14 1AH
Can I order a sample?
Samples are available to order via our product page or the Samples pages. Our samples are small offcuts of the slabs to provide you with the expectations of the material. We ask for the colour or print to be taken as a reference basis only due to the variation that can be found in most of our products.
What do I do if I order too much or not enough?
We highly recommend adding an extra 10-15% allowance on top of the amount that is required for your project. This will be inevitable for cuts and wastage in order for you to complete your project. You can order any additional slabs as a top-up to your order in the event our pack sizes to not meet your requirements. Please note, Some products are exempt from this as they can only be purchased as full crates only.
We are able to take back any unopened crates/pack sizes, however we are unable to accept returns of loose slabs. Please refer to our returns page for more information.
Do you offer a trade discount?
We as a company offer a trade account option whereby landscaper nationwide can order from us with an additional trade discount. Please click here to sign up!
Can you send me a quote for the amount I require for my project?
We can provide a quote for the goods you need.
Please click here to send us your details.
Is there a charge for delivery?
Delivery charges are included in the price of the product with some exceptions where an additional delivery surcharge applies per pack. Please see our Delivery Information here.
When will my order arrive?
As we use a third-party haulage company to deliver nationwide, we estimate 2-3 working days (most of mainland UK) We also have an option to upgrade your order to a premium delivery service of 1-2 working days for £9.99 per pack. *
*Please note- this is for selected products only.
How will my order be delivered?
Standard delivery method is a one-man, kerbside delivery service using a tail lift and manual pump truck to deliver onto a hard standing, flat surface kerbside.
Please Note: This is NOT a hiab/grab lorry delivery service. For more information, please refer to our delivery page.
What do I do when my order arrives?
Upon the delivery of your order, you MUST check the inside of the crates before signing any paperwork. In the instance, damages have occurred, or the crate has not arrived intact, please sign the paperwork as unchecked and contact us immediately (We allow up to 72 hours for damages/breakages to be reported).
Whilst we understand the driver has approx 15 minutes for you to check and sign before onwards and in some instances your orders are unable to be checked, you MUST sign the paperwork as Unchecked and advise of any issues within 72 hours of receiving your order. Anything reported to us beyond this time frame, will limit our options for replacement.
What does calibrated mean?
Calibration on natural stone means the underside/laying side of the slabs has been processed through a machine to be levelled which provides an easier installation process.
Whats the difference between sawn and chiselled edge?
Sawn Edge is a Machine cut giving it nice straight edges for a very modern and contemporary look, Chisel Edge is hand dressed or a more natural looking patio.
Do you have a laying guide?
Please click here for a laying guide. Due to each patio area being a bespoke project, we ask for you to take our guides as a reference basis only.
Do I need to seal porcelain?
As porcelain is a man-made product, Porcelain is an incredibly versatile material, renowned for its stain resistance and durability. Unlike natural stone which is routinely sealed, porcelain often doesn’t require any protection.
Do I need to seal natural stone?
Natural Stone is porous and will absorb liquid from anything left on the surface, such as muddy paw prints, grease stains from a BBQ, wet leaves, bird droppings and moss. All of these can leave stains and once anything has set into the surface of your stone, removing it will be more difficult. Sealing paving will help to prevent staining, as well as the build-up of any excess moisture, and will also help prevent frost damage. Please click here to look at our sealing range
Is Natural Stone faulty?
The answer is no. As natural stone slabs come from the quarries in India, and is a natural element from the ground, the stone cannot be faulty. Natural imperfections such as iron deposits, veining and markings are to be expected within natural stone.
Can I pick and choose what colours I want for my order?
Most natural stone will have a colour variation and no two slabs are the same. The crates are packed before imported from India therefore we do not provide a picking process with an even number of tones. We recommend dry laying the slabs before installation to ensure you have an even coverage of tone through your patio area.
I have just received my pack of Raj Green Sandstone, the colour is grey, why is this?
The slabs are gone through a cutting/machine process to allow for the calibration. This will mean the small dust particles can be seen on the surface of the slabs. This can cause the slabs to look neutral or grey. This IS to be expected within Raj Green Sandstone. We recommend wetting the slabs to ensure you can see the colour variation before installing.
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