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Group 272
Trustpilot
Trustpilot

Returns & Cancellations

Cancellation Policy

  • Your order has not been dispatched – no cancellation fee
  • Your order is within our dispatch system  – cancellation fee £50.00
  • Your order has been dispatched but not delivered – All postage costs will need to be covered and a refund issued less these fees.
  • Orders for next day or express delivery cannot be amended or cancelled.
  • Once an order has been dispatched and delivered to the customer, it cannot be cancelled, however, the order can be returned in line with our return policies.

Return Policy

  • If you wish to return an item, you have up to 14 days from the date of delivery to notify us of your intention.
  • We can only accept returns for full unopened crates or accessories within the time frame.
  • Split packs, Custom-made orders, loose slabs and clearance items are non-refundable.

How do I return my order?

To return a product, please contact us at support@naturalpavingstore.co.uk, and we will guide you through the process. It is the customer’s responsibility to arrange for the collection of any items. Our team can assist you with the dimensions, weight limits, and package sizes.
 
Customers are responsible for ensuring that products are safely repacked if the original packaging has been opened or requires improvements before collection. Any damages incurred upon the return of goods to our facility will not be covered in the refund process and will be deducted accordingly.
 
Please comply with our return policy to avoid extra charges. If you have any issues, feel free to contact us. Remember, authorisation from Natural Paving Store is required before returning any goods.

 

Return Charges

For paving products, once returned, a £100 per pallet restocking fee will be deducted from any refund due. This covers the cost of any delivery fees incurred as well as restocking costs.  

 

For accessories, the return costs must be covered by the customer and a £10 per item restocking fee will be deducted from any refund due.

 

Offering customers alternative solutions for selling goods can be more cost-effective. We are happy to provide advice on how and where this can be done.

Receiving the refund

We must receive and verify the condition of the goods before processing the refund.


Any products which have been returned damaged will be deducted from the refund due.The verification and refund process typically takes 3-5 working days to complete love the goods have been received.


Once a refund is processed, it may take a further 3-5 working days to show in your account, depending on your bank and the payment method used.


Refunds will be processed as a priority once the goods have been received and checked.

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