Damaged Goods

It’s important to note that damages can occur during transit, despite our efforts to pack each crate safely and securely. Therefore, we strongly advise that you check the full amount of usable goods on-site before booking any tradespersons or starting your project. This will give you time to identify any damages and raise a claim before commencing your work, thus avoiding any potential delays. Please note that Natural Paving Store cannot be held responsible for any situations that fall outside of our control, such as agreements or contracts between the customer and their contractor.

Although we take every precaution to wrap and pack all goods securely, damages can still occur during transit. If you do notice any damages to your order, it’s important to report them to us within 72 hours through our claims form, which you can find below. We appreciate your cooperation in this matter, as it allows us to address the issue as quickly and efficiently as possible.

As our products travel long distances, it’s possible that some damage may occur during transit. In such cases, we may offer an exchange or refund, depending on the nature of the damage or fault. If your goods arrive damaged, we ask that you sign for them as “damaged” upon receipt. It’s important that you inspect the delivery carefully before signing. If you fail to note any damage on the delivery note, we may be unable to process any claim for damages. We recommend that you file a claim within 72 hours after delivery has taken place to ensure that the issue can be addressed promptly.