Free Standard Delivery Is available for most areas in mainland UK and is carried out by a third-party courier service. Please note that additional charges may apply to some locations, including Scotland and Wales. Shipping costs will be calculated at checkout when applicable.
Standard Delivery typically takes between 2-5 working days, as indicated on the individual product page. You can also book specific delivery dates and times using our calendar available on the checkout shipping page.
This is a signed for service and someone must be available to receive the goods.
Express, next-day, and Saturday delivery options are available for certain products and can be selected during the checkout process. Additional charges will apply, which will be calculated at checkout.
All Deliveries are kerbside only and are carried out by a third-party haulage company using a large lorry equipped with a tail-lift and manual pump truck (not a Hiab Crane).
Please inform us of potential access issues, such as narrow roads, small cul-de-sacs, low bridges, or weight limits. The minimum size of the standard lorry used for delivery is 18 tonnes.
Receiving the goods
Once you receive the goods, we kindly ask you to check for any visible damages and report them to us immediately at support@naturalpavingstore.co.uk. You will then have 72 hours to conduct a thorough inspection of your order. Please do not begin installation until any issues have been resolved.
Cut off time for same day dispatch is 11am.
Order cancellations.
Any orders received after 3 PM can be cancelled or amended on the same day without any charge. Orders placed before 3 PM will already be in our dispatch system and may be subject to a cancellation fee. Please refer to our returns policy for more information.
Once an order has been dispatched and left our yard or warehouse, it cannot be cancelled, and our standard returns policy will apply.
Returns
You must notify us within 14 days from the delivery date if you wish to return your order. We accept returns for full, unopened crates or unopened accessories during this period. However, made-to-measure orders, split packs, loose slabs, and clearance items are non-returnable.
We offer split packs for all types of paving, including porcelain, sandstone, slate, and granite. This allows you to purchase only the specific amount you need, avoiding the waste associated with buying a full pack.
We strongly recommend adding an allowance of 10% extra coverage to account for cuts, breakages, and spares when ordering our split packs.
Please note that with our mixed packs, we can only split by square meter, not by individual slab sizes.
Delivery costs for split packs are the same as those for full packs, regardless of the quantity ordered. Any delivery fees will be calculated at checkout.
To facilitate a seamless and secure shipping process, a handling and packing fee of £85.00 will be applied at checkout. This fee is essential as it covers the necessary procedures of unpacking the items from the original crate, re-packaging them onto a new pallet, and ensuring they are securely wrapped for dispatch.
Payment options.
We accept most major credit and debit cards, including American Express. All payments are processed through our online STRIPE system at the end of your ordering process.
We also offer PayPal services, including the option to pay in three monthly installments.
To enhance security, if you place an order by phone, an invoice will be sent to your email address for payment completion.
Measurement
Make sure you measure from the longest point to the longest point, side to side and front to back. Use our coverage calculator to help you know what your requirement coverage is.
Add 10% Extra
The recommended industry standard is that you add 10% extra to your total measurements to allow for cuts, wastage, breakages and spares. By placing your order with us, you confirm that you have added this 10% extra as part of your own calculations and purchase.
Minimum Order
We can sell the paving by the sqm, however, for optimal transit, we recommend ordering a minimum of 5 sqm to ensure proper pallet weight.
Coverage
The coverage for each pack size is available on all products under the ‘Specification’ section. This indicates the area that can be covered, including the recommended joint width. Additionally, we provide the pack size, which indicates the number of slabs included in each pack.
Cut of times
For both standard and premium deliveries, the cutoff time for same-day dispatch is 11 a.m. If you need your order urgently and have missed this cutoff time, please call our team, and we will let you know if there is anything we can do to assist you.
Large Orders
Our website showcases all current promotions and discounts, reflecting our commitment to providing the best prices possible. For larger orders, we invite you to call us at 01329 238150, where our dedicated team may be able to offer additional savings.
Samples
We provide a sample service for all our paving products, allowing you to experience the materials before placing an order. You can find this option at the bottom of each product page or on our dedicated samples page.
Porcelain paving is a man-made product crafted in batches and may exhibit variations in colour and texture from batch to batch. This potential variance means that the porcelain you receive upon ordering may differ slightly from the samples sent, or our showroom displays viewed before making your purchase. To maintain product consistency, we advise against combining different sizes as these will inevitably be different batch codes. It is industry standard to allow an additional 10% on all orders.
Should you have any concerns about these variations, please reach out to our sales team for personalised guidance. We recommend keeping note of the ‘batch colour code’ labelled on the packaging of the delivered porcelain. This is a white label of the side of the pallet and also the packing of each individual slab.
While we strive to source the same batch for future orders, this isn’t guaranteed. Therefore, we encourage ordering sufficient quantities initially to maintain uniformity in your project.
FREE DELIVERY ON FULL PALLETS TO MOST POSTCODES*
*An £85 handling and packing fee will be added at checkout for ‘Order by SQM’ already included, where applicable in ‘Order by Pack Size’
Available in 1L and 5L bottles
The product should be diluted from 1 part cleaner to 5 parts warm water. Please click here to refer to the full preparation and application instructions.
Use our calculator to determine how much you’ll need. Please allow a minimum of 10% extra on your order for cuts, breakages and spares.
Coverage: 1L
Original price was: £18.99.£14.99Current price is: £14.99. inc VAT
Incl. VAT & Free Delivery
In Stock
Out of Stock
Coverage: 5L
Original price was: £25.99.£19.99Current price is: £19.99. inc VAT
Incl. VAT & Free Delivery
In Stock
Out of Stock
PaveCareTM Porcelain Paving Cleaner is a cleaning concentrate specially developed for cleaning porcelain paving. The chemical formulation is suitable for removing oil, grease, rubber marks, mould, mildew, algae and general dirt.
Suitable for internal and external use on porcelain tiles and paving. Its invisible repelling barrier provides long lasting protection.
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